Elephone Android Mobile Online Store

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Posted by Phillip Rowan, Tuesday, February 6, 2018

Question:

I have over the last 2 years replaced my P9000 3 times, all because of hardware problems, screen going black/blank, camera features not showing on screen . I looked at the forums prior to purchasing this phone and saw it was very popular in China, which made me think it was a well built phone, I purchased the screen covers and also many other accessories connected with this phone. So, you can understand my annoyance with having this happen. Do you have a warranty or guarantee associated with this phone? As I am considering changing to another brand as the quality of your workmanship is now in question.

Answers:

  • Posted by Nan Cy on Tuesday, February 6, 2018

    Elephone Mobile

    Thank you for your mail.

    Could you please tell us your order number? we will check it for you soon.

Posted by demetris, Wednesday, January 24, 2018

Question:

when will you release the Android 7 update? it's been a while don't you think?

Answers:

  • Posted by Nan Cy on Wednesday, January 24, 2018

    Elephone Mobile

    Thank you for your mail.

    When we get it from the official, we will update it on our website.

Posted by Asher, Monday, January 1, 2018

Question:

Do I have to pay customs charges if shipped to Ireland?

Answers:

  • Posted by Nan Cy on Monday, January 1, 2018

    Elephone Mobile

    Thank you for your mail.

    It is out of stock, we can help you to print it in a low value in order to reduce or avoid the taxes, but it still depend on your country's policy.

Posted by nikos, Tuesday, December 19, 2017

Question:

Your order #14700031674 although the problems begun when in warranty, if there is nothing to expect how can I get battery replacement? thank you

Answers:

  • Posted by Nan Cy on Tuesday, December 19, 2017

    Elephone Mobile

    Thank you for your mail.

    We have the P9000 battery for sell, you can buy it here : http://www.elephonestore.com/original-elephone-p9000-3000mah-battery.html

Posted by nikos, Monday, December 18, 2017

Question:

Hello, my P9000 overheats for some time and the battery drains very fast. Also It seems imposible to install the latest updates as it stops the process everytime since a year ago(2017-01-12)

Answers:

  • Posted by Nan Cy on Monday, December 18, 2017

    Elephone Mobile

    Thank you for your mail.

    Could you please tell us your order number? we will check it for you soon.

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